Privacy Policy
Effective Date: June 1, 2026 Last Updated: June 1, 2026
1. Introduction
Elite Dispatch Logistics (“we,” “us,” or “our”) is a freight dispatch and logistics company operating in the United States, headquartered at 7025 SpringCreek Trl, Watauga, TX 76148 (Fort Worth Area). We are committed to protecting the privacy of the carriers, owner-operators, and individuals who visit our website or use our services.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or submitting your information through our contact form, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Full name
- Phone number
- Truck type and equipment information
- Email address, when provided through direct communication
- Business and operational preferences, such as preferred lanes and freight goals, shared during the course of our working relationship
We may also automatically collect limited technical data when you visit our website, such as browser type, device type, pages visited, and general geographic location through standard web analytics tools. This data is aggregated and not linked to any individual.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries submitted through our contact form or direct communication
- To evaluate whether our dispatch services are a fit for your operation
- To provide and manage dispatch, load planning, negotiation, and administrative services
- To communicate with you about loads, rates, paperwork, and operational matters
- To improve our website and service offerings
- To comply with applicable legal obligations
We do not use your information for automated decision-making or profiling beyond the scope of matching you with appropriate freight loads.
4. How We Share Your Information
We do not sell your personal information. We do not rent or trade it. We may share your information only in the following limited circumstances:
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Freight brokers and carriers, to the extent necessary to book and confirm loads on your behalf as part of our dispatch services.
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Service providers, such as technology platforms or administrative tools we use to operate our business, who are contractually obligated to protect your information.
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Legal compliance, if required by law, court order, or governmental authority.
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Business transfers, in the event of a merger, acquisition, or sale of our business assets, where your information may be transferred as part of that transaction.
SMS Consent and Phone Number Privacy Exclusions: Notwithstanding the above, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. AI Technology and Data Processing
We use an AI-powered tool called Numo as part of our rate negotiation and market analysis process. Numo analyzes market trends and rate data to support our dispatchers in securing the best possible rates for our carriers. We do not feed personally identifiable information into Numo beyond what is operationally necessary. Any data processed through this system is handled in accordance with this policy.
6. Data Retention
We retain your information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. If you request that we delete your information and we are not legally required to retain it, we will do so within a reasonable timeframe.
7. Your Rights
Depending on the state in which you reside, you may have certain rights regarding your personal information. These may include:
- The right to know what personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to opt out of any future communications from us
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.
To exercise any of these rights, contact us using the details in Section 10 below.
8. Communications
By submitting your information through our contact form or communicating with us directly, you consent to being contacted by our team via phone, email, or SMS text message regarding your inquiry.
You may opt out of further communications at any time. For SMS text messages, you can reply “STOP” to cancel at any time, or reply “HELP” for assistance. For emails, you may notify us directly by replying to our email to request removal. We do not send unsolicited marketing emails or spam. Any follow-up communication from us is directly related to your inquiry, dispatch services, or our working relationship. Consent to receive SMS messages is not a condition of purchase.
9. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to handling your information with care.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Elite Dispatch Logistics 7025 SpringCreek Trl, Watauga, TX 76148 (Fort Worth Area)
Business Hours: Monday – Friday: 7:00 AM – 4:00 PM Saturday: 7:00 AM – 11:00 AM
Phone: (817) 502-3239
Email: OPS@elitedispatchlogistics.org
dispatcher1@elitedispatchlogistics.org
micheal.king@elitedispatchlogistics.org
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
This Privacy Policy applies to information collected through our website and in the course of our business operations. It does not apply to third-party websites or services that may be linked from our site.